Frequently Asked Questions
Discover everything you need to know about our luxury skincare and wellness collection.
Are Agent Nateur products suitable for sensitive skin?
Yes, our formulas are crafted with high-quality, non-toxic ingredients designed to be gentle yet effective. However, we always recommend a patch test before incorporating a new product into your ritual.
What is the shelf life of your natural formulations?
To ensure maximum potency, our products typically have a shelf life of 12 months after opening. We recommend storing them in a cool, dry place away from direct sunlight.
Do you offer international shipping?
We ship our luxury beauty products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
Due to the artisanal nature of our products and for hygiene reasons, we can only accept returns on unopened and unused items within 14 days of delivery.
Are your products pregnancy-safe?
While our ingredients are clean and non-toxic, we always advise consulting with your physician before using any new skincare or supplement during pregnancy or breastfeeding.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.